FAQ
Frequently Asked Questions
Everything worth knowing before you hand over a key: what it costs, who comes in, and what happens if something goes wrong. Straight answers, no contracts. If your question isn't here, just ask.
Pricing
It depends on the size of the home and how much attention it needs, so we quote each property instead of publishing a table that would be wrong for half the homes that read it. Tell us about your space through the quote form and you get a written price back — no phone call and no sales visit required.
Yes: 5% off monthly, 10% off every two weeks, and 20% off weekly. Keeping a home at its best takes less work than rescuing it, and that saving goes to you rather than into our margin — which is why the discount holds month after month instead of expiring like a promotion.
No. We're based in Carmel, but a home in Zionsville, Greenwood or McCordsville is priced exactly like one next door to us — the quote depends on your home, never on your postcode. All 14 cities we serve get the same rates and the same service.
Often, yes. If a home hasn't had professional cleaning recently, the first visit usually needs to be a deep clean to reach a baseline. After that, recurring visits maintain it at the lower rate. We'll tell you upfront if we think your first visit needs to be a deep clean.
No. Your written quote is the price. Add-ons are listed separately with their own prices so you always choose them deliberately. If we arrive and the space is substantially different from what was described, we stop and talk to you before doing any additional work.
After the service is complete, never before. We don't ask for deposits or card details in order to give you a quote.
Before your appointment
Yes. We bring all cleaning supplies and equipment, so you don't need to have anything ready. If you'd prefer we use specific products you already own — for a delicate surface, an allergy, or a scent preference — leave them out and let us know.
No, and most of our clients aren't. You can let us in yourself, leave a key or door code, or arrange access through your building. Whichever you choose, we agree it before the first visit and we never share it.
Don't clean before we come. Do put away personal items, clear the counters you want cleaned, and pick up anything on the floor you'd rather we not move. Every minute spent relocating belongings is a minute not spent cleaning.
Pets are completely fine — just tell us in advance so we know what to expect and can be careful about doors and gates. If your pet is anxious around strangers or vacuums, let us know and we'll work around them.
Scheduling
Request a walkthrough through our form or give us a call. We arrange a time to come and see the property, and the price comes after that visit. There's no obligation at any point before you accept it.
Yes. Let us know at least 24 hours before your scheduled visit and we'll move it at no charge. Changes with less than 24 hours' notice may be subject to a fee, since that time is reserved for you and can't be filled on short notice.
Yes — weekly, every two weeks, and monthly plans, in addition to one-time cleanings. You can change or pause your frequency; a recurring plan isn't a contract that traps you.
The more the better, but we can often accommodate short notice depending on the week. End-of-month dates are the busiest because of move-out cleanings, so book those as early as you can.
The service
We serve 14 cities: Indianapolis, Carmel, Fishers, Noblesville, Westfield, Zionsville, Avon, Brownsburg, Plainfield, Greenwood, Lawrence, Speedway, Beech Grove, and McCordsville. If yours isn't on the list, ask anyway — we may still be able to cover it.
It depends on the size and condition of the space. We include a time estimate with your written quote, once we know what the job actually involves.
Yes. Apartments, condos, and townhomes are priced for the space rather than as a whole house, so a small apartment costs meaningfully less than a large home.
Yes — offices, retail and storefronts, professional offices, and multi-tenant commercial buildings. Commercial work is quoted after a walkthrough, with a written scope.
Exterior windows, anything needing a tall ladder, carpet shampooing, full wall washing, moving heavy furniture, mold remediation, pest issues, and biohazards. Oven and refrigerator interiors are included in a deep clean, and available as add-ons on other services. All of it is written into the quote we send you, so there are no surprises at the door.
After your cleaning
Tell us within 48 hours and we'll come back and re-clean the area at no charge. We'd much rather fix it than have you live with work you're not happy with — and we'd rather hear it from you than read it in a review.
You'll hear it from us the same day, with photos, before you find it yourself. Accidents are rare, but how a company handles them is the real test — we tell you, we make it right, and you don't have to chase us for either.
Yes, and we prefer it too. Someone who knows your home works faster and better than someone seeing it for the first time.
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Start With a Conversation
Tell us about the residence. We will come and see it, and you will have the price before anything is agreed.